Ordering
How to order
Everything a new trade buyer needs to know before placing a first order — from account approval through to delivery paperwork.
- 01
Apply for a trade account
Send us your registered business name, company or VAT number, and your store or marketplace link.
- 02
We verify your business
Checks are usually done within one working day. Once approved, wholesale pricing unlocks across the catalogue.
- 03
Place your order
Browse the catalogue at your tier, confirm quantities against MOQ and case size, and send your order through.
- 04
Dispatch and documentation
Stocked lines dispatch in 24–48 hours with tracking and a full commercial invoice for your records.
Trading terms
The details that matter
Minimum order quantity
MOQ is set per line and confirmed on your quote. It is the smallest quantity of that line we will ship — you can mix multiple lines to build an order.
Case sizes
Goods ship in full outer cases. Order quantities round up to the nearest case, so a 100-unit MOQ on a 25-unit case means four cases minimum.
Payment
New accounts pay by card or bank transfer before dispatch. Accounts with three months of consistent ordering can apply for 30-day invoice terms, subject to a credit check.
Delivery
Stocked lines dispatch within 24–48 hours on a tracked pallet or parcel service. Larger orders can be consolidated onto mixed pallets or routed to a 3PL or fulfilment centre.
Documentation
Every order ships with a commercial invoice showing our registered details, VAT treatment and a line-level SKU breakdown — the format marketplaces ask for during category ungating.
Ready to place your first order?
Send us the lines and quantities you need and we will quote the same working day. A trade account is not required for a first quote, but it makes every one after it faster.